RETURN & REFUND POLICY​
Our commitment to customer satisfaction extends to addressing returns and refunds beyond the original purchase date. Our standard return and refund policy typically extends for 30 days from the date of purchase. Unfortunately, we cannot process refunds beyond 30 days from the time of purchase.
However, recognising that unique situations can arise, we encourage you to contact our customer service at info@taramcmanus.com. While we prioritise adhering to our policies, we will assess each case individually, considering factors such as the item's condition and the reason for the delay.
It's important to note that any returns and/or refunds approved beyond the standard timeframe may be subject to additional terms and fees. We kindly request that you reach out to our customer service as soon as possible to discuss your circumstances and explore potential solutions.
Our aim is to provide the best service possible while ensuring fairness to all customers and upholding the quality of our products and services. We appreciate your understanding and thank you for considering taramcmanus.com for your art print needs.
​
Initiating a Return and Refund
If you need to initiate a return or refund for an art print purchased from taramcmanus.com, the process is straightforward. Just follow these steps:
Contact Us: To begin the return or refund process, send an email to our dedicated customer service team at info@taramcmanus.com. Please
include the following information in your email:
- Your order number
- The specific art print you wish to return
- A brief explanation of the reason for the return
Review and Response: Our customer service team will review your request promptly, typically within 5 business days. If your request aligns with our return and refund policy, we will respond to your email with further instructions.
Instructions for Return or Refund: If your request is approved, we will provide you with detailed instructions on where to send the item for return. Please make sure to securely package the item to prevent any damage during transit.
Processing: Once we receive the returned item and assess its condition, we will proceed with processing your requested refund. Refunds will be processed in line with our refund policy.
Communication: Throughout the process, we will keep you informed about the status of your return and/or refund. Open communication is essential
to ensuring a smooth experience.
Please keep in mind that any return or refund request should be initiated within the specified timeframe outlined in our policy. Requests made after 30 days from the time of purchase may not be eligible for processing.
We greatly value your trust in taramcmanus.com and want to ensure your satisfaction with your art print purchase. If you have any inquiries
or require assistance, do not hesitate to reach out to our customer service team at info@taramcmanus.com. Your happiness is our priority.
​
Time to Process Refund
​
Once a refund request for an art print from taramcmanus.com has been approved and the returned item is received and assessed, the processing time for the refund will typically take approximately 5 business days. This duration allows us to carefully review the returned item's condition and initiate the necessary financial transactions.
We understand the importance of providing a timely resolution, and we strive to process refunds as efficiently as possible. Please be assured that we will keep you informed throughout the process and notify you once the refund has been successfully processed.
Should you have any questions or concerns regarding the refund processing time or any other matter, please don't hesitate to contact our customer service team at info@taramcmanus.com. Your satisfaction is our priority, and we're here to assist you every step of the way.
​
Exchange Policy
​
Once a print has been purchased and shipped, they are considered 'sold'. We are unable to exchange any sold prints for any alternatives.
​
​